Edward Green at The Hand

Absolutely. We take pride in serving clients across the globe. Every pair of Edward Green shoes is carefully packed in our Amsterdam boutique and shipped with secure, trackable delivery. Wherever you are, we ensure your order arrives safely and with the same attention to detail you would experience in person.

If you are ordering from outside the European Union, the price listed excludes VAT. At checkout, local taxes and duties for your country will be calculated and added. This ensures complete transparency, so you know exactly what to expect before completing your purchase.

If you are based in the European Union (EU), the price listed includes VAT.

For any questions regarding VAT, duties, or international shipping, feel free to contact us:

📧 Email: hello@meetthehand.com
📞 Phone / WhatsApp: +31 6 4696 3386 

If you are ordering from outside the European Union, your order may be subject to import duties and taxes.

These charges are calculated and displayed at checkout, so you know exactly what to expect—no surprises upon delivery.

For any questions regarding duties, taxes, or international shipping, feel free to contact us:

📧 Email: hello@meetthehand.com
📞 Phone / WhatsApp: +31 6 4696 3386 

We want you to be completely satisfied with your purchase. Try your shoes on in the comfort of your home, and if they’re not the perfect fit, we’re here to help.

For a detailed overview, read our full Return & Exchange Policy. Below are the key details:

Returns

* We offer a 30-day return policy from the date of receipt.

* Returns are free of charge for standard purchases—we cover the shipping costs.

* Sale items can be returned, but return shipping costs apply (see below).

* Shoes must be unworn and in original condition with all packaging, including the dust bag and box.

* When trying on shoes, please stand on a carpeted surface to protect the soles.

📩 To initiate a return, contact us at hello@meetthehand.com

For returns from outside the EU, please mark the parcel as "RETURNED GOODS" to avoid unnecessary customs charges.

Exchanges

* The fastest way to get the correct size or style is to place a new order and return the original item.

* Alternatively, you can request an exchange, and we will ship the new item upon receiving your return (subject to availability).

Refunds

* Once we receive and inspect your return, we will notify you of approval.

* Approved refunds will be processed via your original payment method.

* Refund processing times depend on your bank or credit card provider.

Sale Items

* Sale items can be returned or exchanged, but return shipping costs are at your expense.

* The shipping charge for returns matches the fixed rate paid at checkout.

Non-returnable Items

* Made-to-order shoes and custom products (special orders, personalized items) cannot be returned. If you have any concerns, contact us—we’re happy to assist.

Damaged or Incorrect Items

* If your order arrives damaged, defective, or incorrect, please notify us immediately so we can make it right.

For any further questions about returns, exchanges, or sizing advice, we’re always available:

📧 Email: dennis@meetthehand.com
📞 Phone / WhatsApp: +31 6 4696 3386 

Of course. At The Hand, our service extends far beyond the boutique. Dennis and our team are happy to advise you personally on fit, style, and options — whether by email, phone, or video call. We take the time to understand your needs, so even at a distance you enjoy the same expert guidance and attention as if you were here with us in Amsterdam.

📧 Email: hello@meetthehand.com📞 Phone / WhatsApp:+31 6 4696 3386