What size should I buy? The size and fit of shoes varies amongst makers. Next to (conversion) metrics, how you like to wear your shoes is critical. For expert advice on sizing, please contact email@example.com or call +31646963386.
Can I get a different make-up of a shoe I have seen? Yes! In fact, the specialty of The Hand are made-to-order shoes, designed specifically for you. Check out this page for inspiration, and contact us to discuss the available options. Have you made up your mind already? List your ideas here, and we will contact you to discuss the details and provide a price indication.
What is your return and exchange policy? We offer (hassle) free returns. Read our policy here.
What are the costs for shipping and returns? We offer free worldwide shipping and returns. Yay!
Orders from outside the EU:
- Do you offer VAT refunds? Yes, we do for non-EU residents! Our listed prices include 21% Dutch VAT. Please place your order via our webshop, and we will process the VAT refund within 1 business day.
- Do I need to pay additional taxes and duties? Non-EU residents orders may be subject to import duties and taxes, which are charged once the product reaches your country or its final destination. All such charges are your responsibility.
- Can you declare a lower value on my shoes? No. This is illegal and the Dutch authorities will not accept it.
When is your sale? Our shoes offer an incredible value for money and are timeless, hence we do not discount them often. Subscribe to our newsletter to be the first to know about promotions. If we decide to discontinue a product line, you will be able to buy it in the end-of-line section at an adjusted price.
Do you offer price adjustments on sale items? We offer a price adjustment on items purchased up to 7 days prior to the commencement date of a seasonal sale. Please be aware that the exact style and size must be available for purchase at the time your request is made. Contact us to discuss your request.
I really like your shoes and service. How can I support you? Cool, thank you so much! Other than purchasing our shoes, our business grows on word-of-mouth and benefits from online reviews. We greatly appreciate your Google Review, and tags on Instagram!