What size should I buy? The size and fit of shoes varies amongst makers. Next to (conversion) metrics, how you like to wear your shoes is critical. For expert advice on sizing, please contact firstname.lastname@example.org or call +31646963386.
Do you use UK or US sizes? All sizes listed on our website are UK sizes.
Can I get a different make-up of a shoe I have seen? Yes! In fact, the specialty of The Hand are made-to-order shoes, designed specifically for you. Check out this page for inspiration, and contact us to discuss the available options. Have you made up your mind already? List your ideas here, and we will contact you to discuss the details and provide a price indication.
What is your return and exchange policy? We offer (hassle) free returns. Read our policy here.
What are the costs for shipping and returns? We offer free worldwide shipping and returns on all (non-sale) orders over 100 euro. Yay!
- For your orders below 100 euro, we charge a contribution to the shipping costs based on your location: 7,50 euro for the Netherlands, 15 euro European countries, and 25 euro for non-European countries.
- For your orders of sale items, we charge a contribution to the shipping costs based on your location: 7,50 euro for the Netherlands, 35 euro outside the Netherlands. If you wish to return or exchange your sale item, the return costs are at your own expense as well.
Does the price listed include VAT? If you order from a country in the European Union, the price listed includes VAT. If you order from a country outside the European Union, the price listed excludes VAT. At checkout, the local taxes and duties for your country are added.
Do I need to pay additional taxes and duties? Non-EU residents orders may be subject to import duties and taxes. These are shown at checkout and charged when you purchase from The Hand. No further surprises.
Can you declare a lower value on my shoes? No. This is illegal and the Dutch authorities will not accept it.
When is your sale? Our shoes offer an incredible value for money and are timeless, hence we do not discount them often. Subscribe to our newsletter to be the first to know about promotions. If we decide to discontinue a product line, you will be able to buy it in the end-of-line section at an adjusted price.
Do you offer price adjustments on sale items? We offer a price adjustment on items purchased up to 7 days prior to the commencement date of a seasonal sale. Please be aware that the exact style and size must be available for purchase at the time your request is made. Contact us to discuss your request.
I really like your shoes and service. How can I support you? Cool, thank you so much! Other than purchasing our shoes, our business grows on word-of-mouth and benefits from online reviews. We greatly appreciate your Google Review, and tags on Instagram!