What Made-to-Order means at The Hand
A short introduction to how Made to Order works—and how we guide each step—before you go deeper.
The Made-to-Order Process
1. Inspiration
Start from an existing model, past commission, or a clear idea—you don’t need a finished design.
2. Guidance
We translate your preferences into the right last, leather, and construction, explaining what works and why.
3. Confirmation
Feasibility, timing, and pricing are confirmed personally before anything is placed.
4. Craft & delivery
Your shoes are made by the chosen maker and delivered through one point of contact at The Hand.
Why MTO with The Hand?
Why clients choose to commission through us
Because made-to-order is not only about options, but about knowing where and how to commission.
- We work across several of the world’s finest shoemakers, allowing us to advise beyond a single house or last.
- Fit and last selection are considered across makers—choosing what suits your foot, not forcing it into one system. Options only matter once the foundation is right.
- Made-to-order is a core part of our work, shaped by years of commissions and a deep understanding of what works—and what doesn’t—both visually and technically.
- We act as a translator between you and the shoemaker, turning ideas into clear, workable specifications each maker understands.
- You have one point of contact, from first conversation to final delivery.
- Guidance is honest and considered—what is possible, advisable, or better left unchanged.
- Feasibility, timing, and pricing are confirmed calmly and transparently before anything is placed.
- Long-standing relationships with makers ensure consistency, accountability, and follow-through.
Examples for Inspiration
These Made to Order shoes are shown as reference points—illustrating what is possible, not fixed outcomes.
Each commission is discussed and confirmed individually.
More Inspiration
Going Deeper into Made-to-Order
For a more detailed look at lasts, fit, and decision-making, explore our journal.
Considering Made-to-Order?
Whether you have a clear idea or a simple question, we’re here to guide you.
What Our Clients Say
A flawless 5.0 ★ rating on Google, with over 50 reviewsRobert“My made-to-order journey at The Hand began with an in-depth fitting and consultation that lasted well over an hour. Dennis took the time to understand my feet, my preferences, and how I would actually wear the shoes. The result was a thoughtful, precise MTO experience that felt truly personal from start to finish.”
Javier“Despite being based in the US, working with Dennis at The Hand has been seamless. His knowledge, guidance, and availability made ordering effortless, even from abroad. I’ve since commissioned multiple pairs and trust him completely when it comes to fit, make-up, and long-term comfort.”
Wilfried“The level of service at The Hand is exceptional. Regardless of order size, Dennis approaches every client with the same care and attention. You genuinely feel listened to, advised, and looked after throughout the entire process.”
Frequently asked questions
Absolutely. We take pride in serving clients across the globe. Every pair of Edward Green shoes is carefully packed in our Amsterdam boutique and shipped with secure, trackable delivery. Wherever you are, we ensure your order arrives safely and with the same attention to detail you would experience in person.
If you are ordering from outside the European Union, the price listed excludes VAT. At checkout, local taxes and duties for your country will be calculated and added. This ensures complete transparency, so you know exactly what to expect before completing your purchase.
If you are based in the European Union (EU), the price listed includes VAT.
For any questions regarding VAT, duties, or international shipping, feel free to contact us:
📧 Email: hello@meetthehand.com
📞 Phone / WhatsApp: +31 6 4696 3386
If you are ordering from outside the European Union, your order may be subject to import duties and taxes.
These charges are calculated and displayed at checkout, so you know exactly what to expect—no surprises upon delivery.
For any questions regarding duties, taxes, or international shipping, feel free to contact us:
📧 Email: hello@meetthehand.com
📞 Phone / WhatsApp: +31 6 4696 3386
We want you to be completely satisfied with your purchase. Try your shoes on in the comfort of your home, and if they’re not the perfect fit, we’re here to help.
For a detailed overview, read our full Return & Exchange Policy. Below are the key details:
Returns
* We offer a 30-day return policy from the date of receipt.
* Returns are free of charge for standard purchases—we cover the shipping costs.
* Sale items can be returned, but return shipping costs apply (see below).
* Shoes must be unworn and in original condition with all packaging, including the dust bag and box.
* When trying on shoes, please stand on a carpeted surface to protect the soles.
📩 To initiate a return, contact us at hello@meetthehand.com
For returns from outside the EU, please mark the parcel as "RETURNED GOODS" to avoid unnecessary customs charges.
Exchanges
* The fastest way to get the correct size or style is to place a new order and return the original item.
* Alternatively, you can request an exchange, and we will ship the new item upon receiving your return (subject to availability).
Refunds
* Once we receive and inspect your return, we will notify you of approval.
* Approved refunds will be processed via your original payment method.
* Refund processing times depend on your bank or credit card provider.
Sale Items
* Sale items can be returned or exchanged, but return shipping costs are at your expense.
* The shipping charge for returns matches the fixed rate paid at checkout.
Non-returnable Items
* Made-to-order shoes and custom products (special orders, personalized items) cannot be returned. If you have any concerns, contact us—we’re happy to assist.
Damaged or Incorrect Items
* If your order arrives damaged, defective, or incorrect, please notify us immediately so we can make it right.
For any further questions about returns, exchanges, or sizing advice, we’re always available:
📧 Email: dennis@meetthehand.com
📞 Phone / WhatsApp: +31 6 4696 3386
Of course. At The Hand, our service extends far beyond the boutique. Dennis and our team are happy to advise you personally on fit, style, and options — whether by email, phone, or video call. We take the time to understand your needs, so even at a distance you enjoy the same expert guidance and attention as if you were here with us in Amsterdam.
📧 Email: hello@meetthehand.com📞 Phone / WhatsApp:+31 6 4696 3386
The Hand Boutique Amsterdam
